Health & Safety
Our Attendance Policies
Milestones strives to provide consistent, high-quality services to all clients. The following attendance policies are in place to protect the integrity of your child’s treatment program and will be strictly enforced.
Cancellations & Holidays
-
All parties reserve the right to cancel sessions due to holidays, illness, or emergencies.
-
Milestones will provide at least 24 hours' notice if we need to cancel or reschedule, except in cases where emergencies prevent prior notification.
-
We observe national holidays and do not offer make-up sessions for missed holidays.
Late Arrivals
-
If your child does not arrive within 15 minutes of the scheduled start time and no communication is received, the therapist will not be available to complete the session, and the full session amount will be charged.
Late Pickups
-
We do not have staff available to supervise your child after their scheduled session ends.
-
Two late pickups will result in termination of services.
Illness Policy
-
Children must be fever-free and symptom-free for 24 hours before attending therapy.
-
If your child has had a fever of 100.0°F or above, you must notify Milestones at least 24 hours in advance to avoid a NCNS charge.
Excessive Absences
-
If your child misses 20% or more of scheduled sessions in a given month without a valid doctor’s excuse, services will be terminated.
Parent Cancellations
-
If you need to cancel or reschedule a session, you must notify us as soon as possible via call, text, or email.
-
Cancellations with less than 24 hours' notice will be considered a late cancellation.
-
After three late cancellations (without a doctor's note), services will be terminated.
No Call / No Show (NCNS)
-
A NCNS is defined as failing to notify Milestones of a cancellation or delay at least 24 hours in advance.
-
Two NCNS incidents will result in immediate termination of services.
-
Emergency situations will be considered on a case-by-case basis.